Business letter help please?

Write a formal business letter to inform a customer that a requested product is not available this year and offer another product as a substitute.





You are an employee of a catalog business that specializes in spring flowering bulbs that are imported from the Netherlands. The bulbs your company carries include tulips, daffodils, jonquils, hyacinths, and narcissus. Your company offers a wide variety of tulips in almost every color. Due to a problem with your bulb grower, there are no bulbs available this year for pink tulips. You did not learn of this situation until after your catalog was printed and mailed to your customers. You have posted notification of this situation on the company Web site; however, orders continue to trickle in for the bulbs. The pink tulip bulbs have never been a best-selling item, so relatively few customers will be inconvenienced. The company owner has decided to offer a substitution to customers placing orders for the pink tulip bulbs; an

Business letter help please?
March 12, 2008





Mrs Hamilton


123 Main Street


Boston


MA 02121





Dear Madam,





Thank you for your order of pink tulip bulbs. However we regret to inform you that due to a problem at the grower's end, we do not have any pink bulbs in stock and we apologise for any disappointment caused. In substitution thereof, we are more than happy to offer you our premium apricot bulbs at the same price as the pink bulbs.





These apricot bulbs are a rare and much sought-after variety and we are sure they will give you much joy and pleasure.





We appreciate your custom and look forward to your confirmation of an order of apricot bulbs.





Yours sincerely,


xxxx


Customer service manager